Data Deletion Instructions | Domos Mirador | Hotel en Costa Rica

Data Deletion Instructions

Effective date: 2026-05-24

Controller: Observatorio Domos Bosque Tropical SRL (Domos Mirador Glamping), Calle Pavones, Tajo Alto, Montes de Oro, Miramar, Puntarenas, Costa Rica.

This page explains how you can request deletion of personal data we hold about you, in compliance with the Meta Platform Terms, the WhatsApp Business Messaging Policy, Costa Rica Law 8968 on personal data protection, and the EU General Data Protection Regulation (GDPR).

What data we may hold

Depending on how you have interacted with us, we may hold:

  • Identity and contact information (name, email, phone, country).
  • Booking and stay records (dates, guests, preferences, add-ons).
  • WhatsApp, Messenger, and Instagram Direct message history.
  • Meta Lead Ads form submissions associated with our Facebook and Instagram pages.
  • Facebook Login identifiers (Meta User ID, page-scoped IDs) where you have connected via Facebook Login for Business.
  • CRM records (Kommo lead history, notes, tags).
  • Marketing consent and unsubscribe logs.

We do not store full payment card numbers; these are processed by PCI-compliant providers (Stripe, PayPal).

How to request deletion

You can request deletion of your personal data in any of the following ways:

  1. Email request (recommended): Send an email to privacy@domosmirador.com with the subject line Data deletion request . Include:
    • The full name and email you used to contact us or book.
    • The phone number associated with your WhatsApp conversations, if any.
    • Any reservation reference number you may have.
    • The Facebook, Instagram, or Messenger handle you used to interact with us, if applicable.
  2. WhatsApp message: Send the message DELETE MY DATA to our official WhatsApp Business number +506 7158-8011. Our team will reply within 5 business days to confirm receipt and proceed.
  3. Postal mail: Observatorio Domos Bosque Tropical SRL — Privacy Office, Calle Pavones, Tajo Alto, Montes de Oro, Miramar, Puntarenas, Costa Rica.
Meta-specific deletion: If you used Facebook Login for Business to authenticate with our app and you want to revoke access and request deletion of the data we obtained through Meta APIs, you can also:
  1. Go to your Facebook Business Integrations page.
  2. Find "Agent AI Recep"(App ID 1468232611128395) in the list.
  3. Click Remove. Facebook will notify us automatically via the data-deletion callback registered on our app.
  4. To confirm completion or escalate, write to privacy@domosmirador.com referencing your Facebook user ID.

What happens after a deletion request

  • We confirm receipt within 5 business days.
  • We verify your identity to prevent fraudulent requests (for example by matching your email to our records or asking a control question).
  • Deletion is completed within 30 days of confirmed request, except where retention is required by law (see below).
  • We notify you in writing once deletion is complete and provide a confirmation reference.

Data we are legally required to retain

Some data is retained even after a deletion request, strictly for the period required by law:

  • Invoices and tax records: 5 years, as required by Costa Rica tax law.
  • Tourism registry data: as required by Costa Rica's tourism regulator (ICT).
  • Anonymized analytics: aggregated data that no longer identifies you may be retained for service improvement.
  • Anti-fraud logs: minimum data required to prevent reuse of fraudulent identifiers, retained for up to 2 years.

Your additional rights

In addition to deletion, depending on the applicable law you may request access, correction, restriction, portability, or to object to processing. All such requests can be sent to privacy@domosmirador.com. You also have the right to lodge a complaint with the competent supervisory authority in your jurisdiction (PRODHAB in Costa Rica; the relevant Data Protection Authority in your EU member state).

Contact

Observatorio Domos Bosque Tropical SRL (Domos Mirador Glamping)
Calle Pavones, Tajo Alto, Montes de Oro, Miramar, Puntarenas, Costa Rica
Privacy: privacy@domosmirador.com
General: info@domosmirador.com
Phone: +506 8752 5455
WhatsApp Business: +506 7158-8011

This document is provided in English for Meta App Review and international users; a Spanish-language version is available on request. It complies with the Meta Platform Terms (Data Deletion Callback requirement), Costa Rica Law 8968, and the EU GDPR. This page does not constitute legal advice.